Cookie Policy

This Cookie Policy explains how Dociva uses cookies and similar technologies on our website and online services. Cookies help our website function properly, support security, improve user experience, understand website performance and, where applicable, assist with advertising and service improvement.

Some cookies are essential for our website and services to operate. Other cookies, such as analytics or advertising cookies, may depend on your browser settings, consent preferences or the tools enabled on our website.

This policy should be read together with our Privacy Policy, which explains how we handle personal information.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are commonly used to help websites work, remember preferences, support security, measure performance and understand how visitors use a website.

Similar technologies may include pixels, tags, local storage, session storage, scripts and device identifiers. In this policy, we use the word “cookies” to refer to cookies and similar technologies.

How We Use Cookies

Dociva may use cookies and similar technologies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and services. They may support functions such as page navigation, secure areas, form progression, payment flow, fraud prevention, security controls and service availability.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website, including which pages are visited, how users move through the site and where technical issues may occur. This helps us improve our website and services.
• Functionality Cookies: These cookies help remember choices or preferences, such as display settings, previously entered information or other settings that improve the user experience.
• Security Cookies: These cookies help protect our website and users by supporting fraud prevention, bot protection, abuse detection, session integrity and secure access to relevant areas of the platform.
• Advertising and Measurement Cookies: These cookies may help us measure advertising performance, understand how users arrive at our website and improve the relevance of our marketing. These may be set by Dociva or third-party advertising and analytics providers.

Essential Cookies

Essential cookies are required for the website or service to work properly. Without these cookies, some parts of the website may not function correctly, including secure forms, application flow, payment-related features, account or session functionality and security protections.

Because these cookies are necessary for the operation and security of the website, they may not be able to be turned off through Dociva's website controls. You may still be able to block them through your browser, but doing so may affect website functionality.

Analytics and Performance

Dociva may use analytics tools to understand website traffic, performance and user behaviour. This information helps us improve page layout, content, application flow, technical reliability and service quality.

Analytics information may include details such as pages visited, approximate location, device type, browser type, referral source, session duration and interactions with website features. Where possible, we aim to use this information in an aggregated or limited way rather than to identify individual users.

Advertising and Marketing Cookies

Dociva may use advertising or measurement cookies to understand the effectiveness of our marketing campaigns and improve how our services are promoted.

These cookies may be used by advertising platforms to measure conversions, understand whether an advertisement led to a website visit or application, and help us manage advertising spend responsibly.

Advertising cookies may involve third-party providers and may be affected by your browser settings, device settings, consent choices or privacy tools.

Third-Party Cookies

We may use third-party service providers that set cookies or similar technologies on our website. These providers may support services such as analytics, advertising, payment processing, security, customer support, live chat, performance monitoring or embedded website functionality.

Third-party providers may process information in accordance with their own privacy and cookie policies. Dociva does not control all third-party cookies once they are set by those providers.

We recommend reviewing the privacy and cookie policies of relevant third-party services if you would like more information about how they handle data.

Cookies and Health Information

Dociva does not use cookies for the purpose of publicly displaying your health information. However, cookies and similar technologies may support secure session functionality, application flow, fraud prevention, analytics or operational features connected with our services.

You should avoid using shared or public devices when submitting personal or health information. If you use a shared device, you should close the browser, clear saved information where appropriate and avoid saving passwords or autofill details.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. You may also be able to manage tracking preferences through your device settings, browser privacy settings or third-party opt-out tools.

Please note that disabling or blocking cookies may affect your experience on our website and may limit some functionality, including secure forms, application progression, payment flow, account or session features and support tools.

Browser and Device Controls

Different browsers provide different cookie controls. You can usually find these controls in your browser's privacy, security or site settings section.

You may also be able to limit advertising tracking through your mobile device settings or browser privacy features. The availability and effectiveness of these controls can vary depending on your browser, device and the third-party services involved.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, our services, third-party tools, legal requirements or business operations.

Any updates will be posted on this page. The updated version will apply from the time it is published, unless otherwise stated.

Contact Us

If you have any questions or need further information about our use of cookies, please contact us. We are committed to transparency about how cookies and similar technologies are used on our website.

Frequently Asked Questions (FAQs)