Dociva Support

How can we help?

Get help with applications, certificates, account access, payments, privacy, or general questions about Dociva.

View FAQs

Before contacting us

Include your application reference if your question is about an existing request.

Check spam or junk folders if you are waiting for an email from Dociva.

Do not send sensitive medical details unless support asks for them.

Application Help

Questions about a submitted certificate, consultation, referral, or prescription request.

Missing Email

Help with confirmation emails, certificate delivery, or checking the details used in your application.

Privacy And Account Support

Questions about account access, data handling, privacy, security, or document access.

Need urgent medical help?

Dociva support is not an emergency service. If symptoms are severe, worsening, or urgent, call 000 or attend the nearest emergency department.

Send us a message

Share enough detail for support to identify the issue and reply clearly.

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Dociva

Access affordable healthcare whenever you need it with direct, round-the-clock connections to licensed Australian telehealth doctors and health practitioners. Forget the hassle of searching for nearby doctors—Dociva ensures you get connected quickly and easily.

For urgent medical help & in case of emergency, call 000.

support@dociva.com.au