1. Introduction
Dociva is operated by Shayk Technologies Pty Ltd (“we”, “us”, “our”). This Privacy Policy applies only to the pre-launch phase of the Dociva platform. During pre-launch, Dociva collects limited personal information for waitlists, expressions of interest (EOIs), and communications only. This Privacy Policy should be read together with our Terms of Service.
2. No Medical Services During Pre-Launch
During the pre-launch phase, Dociva does not provide medical consultations, health services, prescriptions, referrals, or medical certificates. We do not collect health information or sensitive medical data during pre-launch.
3. Information We Collect
We collect only the personal information necessary to manage pre-launch registrations and communications.
Personal information may include:
- First name and last name
- Email address
- Mobile phone number
- Basic professional details for practitioner EOIs (e.g. profession or registration number)
4. How We Use Personal Information
We use personal information collected during pre-launch for the following purposes:
- Managing waitlists and expressions of interest
- Communicating launch updates and onboarding information
- Verifying eligibility for pre-launch programs or benefits
- Improving pre-launch planning and engagement
- Responding to enquiries and support requests
5. Communications
By registering for pre-launch access, you consent to receive communications from Dociva via email and/or SMS relating to platform updates and launch information. You may opt out of these communications at any time using the unsubscribe option or by contacting us.
6. Cookies and Analytics
We may use cookies and basic analytics tools to understand how visitors interact with our website during pre-launch. This information is used to improve website performance and user experience You can control cookies through your browser settings.
7. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to trusted third-party service providers who assist with website hosting, analytics, communications, and support services. These providers are required to handle personal information securely and only for authorised purposes.
8. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of electronic storage or transmission is completely secure.
9. Data Retention
Personal information collected during pre-launch is retained only for as long as necessary to manage the pre-launch phase or until deletion is requested. At launch, personal information may become subject to an updated Privacy Policy applicable to live services.
10. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. You may withdraw consent to communications at any time.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the updated version on this page. This Privacy Policy may be replaced at launch with a full Privacy Policy applicable to medical and healthcare services.
12. Contact Us
If you have any questions about this Privacy Policy, please contact our support team.
