Frequently Asked Questions (FAQs)
A single-day medical certificate request is $16.90. A multi-day medical certificate request, for up to 5 days, is $39.90. These fees are assessment fees and do not guarantee that a certificate will be issued. A certificate is only issued if the reviewing medical practitioner considers it clinically appropriate.
Dociva's online medical certificate pathway is designed for adults aged 18 years and over who are in Australia and need an assessment for sick leave, carer's leave, or study-related absence. Some requests may not be suitable for online assessment. If your symptoms are serious, urgent, worsening, or you are unsure whether you need urgent care, please call 000 or attend the nearest emergency department.
Each request is reviewed by an Australian-registered medical practitioner. The practitioner may approve the request, decline the request, or ask for further information where needed. All requests may require phone or video contact before a decision is made.
No. Payment allows your request to be submitted for clinical review. A certificate is only issued if the reviewing medical practitioner determines that it is clinically appropriate based on the information provided and any further assessment required.
We take privacy and security seriously. Personal and health information submitted through Dociva is handled using secure systems and access controls. Information is used for the purpose of assessing your request, providing the service, and meeting relevant clinical, legal, privacy, and record-keeping obligations.
If your request has been approved, your certificate will be sent to the email address you provided. Please check your junk or spam folder as well. If you believe your certificate should have arrived and you have not received it, please contact our support team at support@dociva.com.au.
Yes. Dociva offers a multi-day medical certificate request pathway for up to 5 days. All requests require a more detailed assessment and may require phone or video contact with a medical practitioner before a decision is made. Multi-day certificates are only issued where clinically appropriate.
No. Dociva does not provide backdated medical certificates. Your request must be assessed by a medical practitioner, and any certificate can only cover a period that the practitioner considers clinically appropriate based on the assessment.
A medical certificate can be used as evidence that you were assessed as unfit for work, study, or other duties for the period stated on the certificate. Employer, school, university, or organisation requirements may vary, so you should check their evidence requirements before submitting a request.
No. Sick leave is generally used when you are unable to work because of your own illness or injury. Carer's leave is generally used when you need to provide care or support to an immediate family or household member because of illness, injury, or an unexpected emergency.
Yes. You can submit a sick leave certificate request for mental health-related symptoms. The request will be assessed by a medical practitioner in the same way as other sick leave requests. If you feel at immediate risk of harm, are experiencing a crisis, or need urgent support, please call 000 or contact an appropriate crisis support service.
Requests are reviewed by the next available medical practitioner during Dociva's practitioner review hours. Review times can vary depending on practitioner availability, the information provided, and whether further assessment is required. Read more about processing times. If you need urgent medical care, please call 000 or attend the nearest emergency department.
According to the Fair Work Ombudsman, unused paid sick and carer's leave generally carries over from year to year. Your entitlements may depend on your employment type, award, enterprise agreement, or workplace policy, so check your own employment arrangements if you are unsure.
To submit a request:
- Go to the application form.
- Select the certificate type that applies to your request.
- Enter your personal details carefully, including the correct email address.
- Complete the assessment questions accurately.
- Submit the applicable assessment fee through our secure online payment system.
- A medical practitioner will review your request and may approve it, decline it, or request further information where needed.
Dociva accepts major credit and debit cards, including Visa, Mastercard, and American Express. Your card details are processed securely by our payment provider.
No. Dociva is not an emergency service. If you have chest pain, difficulty breathing, severe pain, severe allergic symptoms, signs of stroke, thoughts of self-harm, or any urgent or life-threatening symptoms, call 000 immediately or attend the nearest emergency department.
